Frequently Asked Questions
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INTEGRITY ATHLETICS FAQ
My child and I are new to gymnastics, what level do I join?
If your child is aged 2 – 6 Years old, they will join the appropriate classes according to their age. If your child is 7 years old or older and brand new to gymnastics, they will join a Level 1 gymnastics class.
How do I know what level my child is?
Almost all children ages 7 and above will begin at level 1 if they are new to gymnastics. Children 5 & 6 must go into a 'Little' Class and children 4 and below are placed by age. If your child has previous experience, please call us at 614-733-0818 so we can identify the best class for your child.
Do you offer placement evaluations?
At this time, we do not offer placement evaluations. Children aged 6 and under are placed according to their age, while most children above the age of 7 typically begin in an introductory-level class, Level 1. If a student is ready for the next level, they can be transferred with the instructors permission.
For new families who believe their child should be enrolled in Level 2 or higher, please contact our front desk or email molly@integritygym.com to discuss their current abilities (Gymnastics skills) and determine the appropriate level.
If you are interested in joining the competitive team please contact the competitive team program director: Nancy Arledge (nancy@integritygym.com)
What does my child wear to class?
Any athletic t-shirt and shorts are acceptable. Some athletes prefer to wear a leotard which can be purchased in the pro shop by the front desk.
Attire must cover midriffs and shorts should not have buttons or zippers. No crop tops or sports bras without a top will be allowed.
If my child misses a class can I schedule a make-up class?
Every child is allowed 1 make-up class per month and MUST be scheduled within 60 days of the missed class. Make-ups are not guaranteed and are subject to availability. Please see make-up policy for all restrictions.
Can I reserve a spot in a class in advance?
If space is available in the class, all enrollments begin immediately once requested. If you wish to start at a later date we can enroll you on the waiting list with a future start date (up to 3 months). This does not guarantee you a spot on your future start date unless there is an opening in the class at that time. Otherwise, you will remain on the waitlist until space is available.
Do you have open enrollment?
Yes! We can enroll your child at any time as long as there is availability in the class in which you wish to enroll. All enrollments are transferable pending class availability. If your desired class is full, you may enroll on the waitlist.
When do you offer gymnastics classes?
We offer classes in the afternoon and evenings most days of the week.
Enrollment in classes is subject to class availability. Please view classes on the parent portal for accurate, up-to-date availability
Can my child attend more than one class a week?
Yes! When a student enrolls in multiples classes there is a 25% discount on the price of the additional class.
I have a question about Camps.
CampsPlease click the button to learn about our camps or email fayette@integritygym.com.
What’s the Difference Between Rec & Team?
Recreational Gymnastics: Our recreational program is tailored for those who want to experience the joy of gymnastics without the commitment of competitive training. Participants in our recreational classes engage in skill-building, fitness, and fun, all while developing fundamental gymnastics abilities. This program is perfect for building confidence, improving physical well-being, and enjoying the sport at their own pace.
Competitive Gymnastics (Team): If your child is driven to take their gymnastics journey to the next level, our competitive program provides an in-depth and structured training environment. Athletes in the competitive track work intensively to refine their skills, compete in various levels of gymnastics meets, and strive for excellence in their chosen discipline. This path demands dedication, hard work, and a passion for pursuing gymnastics at a higher level. This program is offered in girl’s gymnastics only at this time.
Whether you’re looking for a recreational experience or aspiring to compete, our facility offers the ideal platform to nurture each individual’s goals.
Pathway Information:
If you’re interested in learning more about the pathways children can take within our facility, whether it’s joining our team program or participating in our recreational program, please email us with your questions and our staff will get you in contact with the right individual.
I have a question about Girls Team.
If you are interested in having your daughter evaluated for Integrity Fayette Girls Team, send all inquiries to nancy@integritygym.com
Do you have Open Gym?
Yes! Please click the button below for details regarding our Open Gym Program.
Days, times, and age eligibility changes during the summer months and the school year. Please always check our website for the most up-to-date information.
ENROLLMENT, TRIAL CLASSES, MAKE-UPS AND DROPS
How do I create an account?
Create an IntegrityAthletics account online through our parent portal.
From the Parent Portal home screen, you will click on “Create an Account.”
You will then be redirected to a new page where you will create your IntegrityAthletics account.
Enter in all of your family and contact information and click “create account”.
Once an account is created you will be directed to our policies and procedures page where it will ask you to agree to our terms. Please read carefully and follow the appropriate steps
On the left-hand sidebar, you will click “Students” to enter all child information for each child. Student Medical Information is recommended but not required.
Once your account is complete, you can now enroll your child in our “classes”, and “camps” or “book a party” with us.
How do I enroll?
We require all of our parents to create a member account on our parent portal Integrity Athletics.
Once your account is created, ensure the Program filter under our “Classes” tab is set to the appropriate program. On that page, use the remaining filters to search for your preferred class.
Once you have selected the class, click “Add to Cart” on the following page, your Enrollment Type should read “Active”. Select the student you wish to enroll and ensure the appropriate start date is selected, Click “Continue Enrollment”
Click, “Proceed to Checkout” You will be prompted to add payment information and will automatically be charged.
If your child meets the criteria for the selected class a confirmation email of your class enrollment will be sent automatically.
If you are requesting a class outside of the standard criteria, you will receive an online enrollment request confirmation that will be reviewed by our staff. If you are requesting a class above a level one and your child has never attended Integrity, we recommend putting additional information in the notes section.
If my child attended Integrity Athletics in the past, do I need to create a new account?
No, you may login to your account using the original email you used to create your account. On the Parent Portal enter your email address and password. If you are unsure of your password use the “Forgot Password?” button. If you forgot your email please contact Integrity Athletics.
Can my child participate in a free trial class before we make our decision to enroll?
Integrity does not offer free trials. All enrollments require payment for registration in the class. For first-time students, Integrity Athletics will happily refund 100% of your first month’s tuition should you feel dissatisfied with your Integrity Athletics experience. We will offer to change times, programs, classes, or teachers first if possible. But if that doesn’t work, we want you to come back and try it again at a later date.
NOTE: The guarantee will be offered as long as 3 classes in the month have been attended. If after 1 month, you are dissatisfied, our guarantee will be honored.
What should I expect on the day of my child’s first class?
Please arrive 5-10 minutes prior to the start of your child’s class. If you signed the online waiver you can head directly to your meeting area, the instructors will call out the class right on time. Preschool classes will meet to the left of the entrance in our preschool gym. All other classes will meet directly straight in front of the entrance in our cubby area.
Please have your child line up on their designated colored line. Girls Gymnastics = RED, Boys Gymnastics = GREEN, Trampoline and/or Tumbling = Purple and Rhythmic Gymnastics = Pink, Acro=GREEN. The parent viewing area is upstairs.
Cubbies are located upstairs along with the parent viewing. Please stop by the front desk before, during, or after class with any questions you may have.
What is your make-up policy?
- Students are permitted up to 1 make-up class per month.
- Make-up classes are subject to availability and are not guaranteed (desired class must have an opening)
- Parents should notify Integrity Athletics of any expected absence (on the parent portal or by phone, email, in-person)
- STUDENT MUST BE ACTIVELY ENROLLED to be eligible for a make-up
- Make-ups must be used on the child who missed the class
- Make-ups expire two months after the day you missed the class or upon unenrollment from that program. Please note makeups can only be scheduled up to 14 days in advance
- There are no refunds or credits for missed classes
How many make-ups is my child allowed?
- Every child is allowed 1 make-up class per month and MUST be scheduled within 60 days of the missed class. Make-ups are not guaranteed and are subject to availability.
How do I schedule a make-up class?
To schedule a make-up you will need to do so by contacting the front desk. We recommend scheduling it in person or over the phone. Please note the following information regarding make-ups.
- Make-up classes are not guaranteed
- Children are allowed one make-up per month for a missed class
- Families have 60 days from the date of the missed class to reschedule (make-up will be forfeited after 60 days)
- The desired make-up class must have a current open spot to reschedule
- Holiday closures do not qualify for make-up classes
- Other restrictions may apply
What is your drop policy?
If you wish to drop your child from their recreational class you should let the front desk know by the 24th of the month (monthly charges are added to your account on the 25th for the following month). Drop requests received after the deadline (between the 24th and the 1st of the next month), will have a drop date of the last day of the upcoming month. (For example, if you submit a drop request on December 29th, your drop date will be January 31st.)
You will need to let us know which of your children wishes to drop from their class, which class they are dropping from (if they are enrolled in multiple classes), and your desired drop date. Additionally, ONLY individuals who are listed on the family account are permitted to drop a child from a class. Please note that once payment has been taken on the 1st of each month, no refunds or credits will be given if your drop date is before the end of that calendar month.
You are welcome to select a mid-month drop date for future months (for example, if we are currently in January and you wish to drop on February 15th, please let us know by January 24th). You will be prorated for the following month when billing is processed.
How do I drop my kids from class?
- Via the online parent portal
- Emailing front desk (info@integritygym.com)
- Calling the front desk (614-733-0818)
- In-person at the desk
You will need to let us know which of your children wishes to drop from their class, which class they are dropping from (if they are enrolled in multiple classes), and your desired drop date. Additionally, ONLY individuals who are listed on the family account are permitted to drop a child from a class.
BILLING AND FINANCIAL
Does Integrity charge a membership fee?
No, the monthly billing cost has your membership fee included. If your child is actively enrolled in a class you are considered a member and qualify for any member benefits.
When is class tuition due?
Tuition is due at the time of registration. Once enrolled, tuition will be automatically charged on the 1st of each month.
When is team tuition due?
Team tuition is due on the first of every month.
When is team tuition due?
Team tuition is due on the first of every month.
Does Integrity charge late fees?
Yes, there’s a $15 late fee for recreational students and $30 late fee for team athletes who do not pay tuition before the 8th of the month.
Do clients on auto pay incur late fees?
No, clients on auto-pay with an up-to-date payment method will not incur late fees. If your payment fails for any reason (including expiration), you will receive an email from our billing department to prompt you to update your payment method. As long as you do so by the 7th of the month, a late fee will not be incurred.
What happens if I fail to pay tuition?
If payment fails an email notification will be automatically sent to families on the 1st business day of the month. You will receive an email on the 8th of the month if payment has still not been received and the late fee will be added to your account. If payment for tuition and the late fee is not received by the 15th of the month, the child will be dropped from their enrollment on the 16th. If needed, families can request an arrangement with the billing department regarding a payment plan (billing@integritygym.com).
When will tuition be drafted out of my account?
Tuition will be drafted on the 1st business day of every month.
If I enroll in the middle of a month, will my tuition be prorated?
Yes, if you enroll after the start of the month your tuition will be prorated. Prorated tuition is determined by the number of weeks that remain in the current month after your designated start date.
If I enroll more than one child, do I get a discount?
Yes, you will receive a 15% discount from the class of equal or lesser value for every child enrolled after the first child.
If I enroll my child in more than one class, do I get a discount?
Yes, if you chose to enroll your child in more than one class the class of equal or lesser value will be 25% off.
I see you are closed for a Holiday. Will my tuition be prorated?
No, tuition remains the same for every month of the year. Your tuition for your classes is not based on a number of classes, but on a period of time. In any given year, some months have four classes and some months have five classes. On occasion, there will be a month with three classes due to a holiday or weather closure. Monthly tuition remains consistent, regardless of the number of class days per month.
Tuition pays for your child’s spot in the class regardless of attendance. Classes have no cash value once missed and will not be eligible for a credit or refund. Integrity will offer rescheduled classes to current students for classes missed as a courtesy. These classes must be scheduled in advance and are subject to availability.
I will miss a gymnastics class, will Integrity refund that class?
No, all students are allowed 1 make-up class per month. Therefore, there are no refunds for classes missed. We seek to offer make-ups as a courtesy, however, they are not guaranteed.
No, there are no refunds for classes missed. Students are permitted up to 1 make-up class per month. While we seek to offer make-ups, they are a courtesy and are not guaranteed.
Make-up classes are subject to availability (desired class must have an opening)
STUDENT MUST BE ACTIVELY ENROLLED to be eligible for a make-up
- Make-ups must be used on the child who missed the class
- Make-ups expire two months after the day you missed the class or upon unenrollment from that program. Please note makeups can only be scheduled up to 30 days in advance
- There are no refunds or credits for missed classes
Can a retail item be put on hold?
Yes, you can put an item on hold for 48 hours.
What is your return policy for leotards/apparel?
We do allow returns on most items from the pro-shop. If the apparel item is unworn with tags still attached. You may also exchange said item with another of the same value. This does not apply to competitive team apparel.
What is the refund and credit policy?
For first time students, Integrity Athletics will happily refund 100% of your first month’s tuition should you feel dissatisfied with your Integrity Athletics experience. We will offer to change times, programs, classes, or teachers first if possible. But if that doesn’t work, we want you to come back and try it again at a later date. NOTE: The guarantee will be offered as long as 3 classes in the month have been attended. If after 1 month, you are dissatisfied, our guarantee will be honored.
If you sign up for and pay for class tuition and have to drop prior to your first day of class, any tuition paid will be applied as a credit to your family account for future use. This applies to active enrollment requests and if you are added to a class from a waitlist (see our waitlist policy for more information).
If you need to drop from a class after payments have been processed, a credit will be issued for 50% of that month’s tuition and your child can attend for half of the month.
If an injury occurs, which causes your child to not be able to participate, we will provide a credit for the missed classes as long as documentation is provided (ie. doctor’s note). Any other arrangements will be made on a case-by-case basis by management. (Please email billing@integritygym.com)
If you enroll your child in a camp and your child can no longer attend, a credit will be applied to your family account if we receive notification prior to the camp date.
Account credits can be used towards any Integrity Athletics program. No refunds will be issued for drop requests made after monthly billing has been processed.
GENERAL QUESTIONS
Do you offer private lessons?
Yes! All private lessons are scheduled directly with an Integrity Coach.
You can place a general request by calling or stopping by the front desk. Be sure to leave your name and contact information along with your gymnast’s name and the desired skills they wish to work on and our front desk staff will do their best to get you in contact with a coach that fits your needs. If you know the coach you want to work with, simply contact that individual directly or leave the information for that coach at the front desk and we will pass your message along.
You can see a list of our current coaching staff by clicking here. There are filter options on our staff page if you wish to find a coach from a specific discipline.
Do you have a competitive team?
Of course! Our competitive teams consist of Women’s Artistic, Men’s Artistic, Rhythmic Gymnastics, Acrobatic Gymnastics, and Trampoline & Tumbling.
Do you compete USAG?
Yes. Each of our competitive teams competes in USAG sanctioned competitions. Additionally, our Girls and Trampoline and Tumbling teams compete in local leagues and recreational level competitions. Our team directors will be able to provide all of the information on these competitions.
Website Issues:
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